Poor 3G / 4G London

Blaine1 · ‎08-06-2017

Over the past few weeks I have noticed massive issues in my 3G and 4G connections in London (iPhone 6S):

Chancery Lane - Have 4G can barely load anything except low bandwidth apps like Whatsapp

Inside Cannon Street - Have 4G and exactly the same issues, nothing loads.

Most of the South West Overground service towards Dartford is intermittent and poor.

My girlfriend is also on 02 (iPhone SE) and experiences the exact same issues.

Anyone else having this issue?

jonsie · ‎08-06-2017

Many complaints about the coverage and congestion in London. Anything showing up here?

http://status.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Blaine1 · ‎08-06-2017

Yeah there seems to be issues:

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.

Blaine1 · ‎08-06-2017

Thank you for the link

jonsie · ‎08-06-2017

Hope the repairs are done quickly for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-06-2017

Also, mobile comms can be turned off or restricted during times of crisis.
Not directly related but worth remembering.

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Martin-O2 · ‎08-06-2017

Happy to see you got an answer to your coverage problems @Blaine1! Hopefully it won't be too long until the mast is up and running again.

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Blaine1 · ‎05-04-2018

Almost a year later and still no fix to the service which is pretty shocking really. I’m out of contact and have no choice but to move providers

Cleoriff · ‎05-04-2018

@Blaine1wrote:
Almost a year later and still no fix to the service which is pretty shocking really. I’m out of contact and have no choice but to move providers

This is obviously the best choice for you @Blaine1. No point paying for a contract when you can't use the service...:smileysad:

Veritas Numquam Perit

MI5 · ‎05-04-2018

Although things "could" be improving shortly https://community.o2.co.uk/t5/Welcome-News/O2-wins-largest-spectrum-share-in-latest-auction/m-p/1117...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.