Phones Charges Whilst in Paris
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04-12-2015 12:44 - edited 04-12-2015 12:57
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04-12-2015 12:44 - edited 04-12-2015 12:57
I am writing this post having just recieved my monthly bill.
My Bill was greater than normal because my partner and I went to Paris to celebrate getting Engaged,
unfortunatly we arrived in Paris on that fateful day of Friday 13th of november when the very tragic events took place, we were there through until Monday 16th.
Whilst we were very fortunate not have been in those areas at the times when the shootings took place, naturally family and friends were concerened and hence we both recieved lots of calls to our mobiles and returned those calls and texts.
My partner has a phone contract with Vodafone and recieved her bill, they sent her an email advising her thet they had noticed the time and of course the location she was in ie. Paris so they would be deducting all charges incurred by her for that time she was there !
It may seem a small thing to everyone but for us that was amazing, thoughtful customer service.
Well done Vodafone !
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04-12-2015 12:51 - edited 04-12-2015 12:52
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04-12-2015 12:51 - edited 04-12-2015 12:52
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04-12-2015 12:52 - edited 04-12-2015 12:54
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04-12-2015 12:52 - edited 04-12-2015 12:54
The question was asked of o2 at the time as even the networks in Thailand were giving free calls. If I was you I would call customer service for their thoughts on your bill. I'm sure that given the free calls they supported in the past to areas of conflict and disasters they may have been told to credit charges in Paris that weekend. Due to it being weekend there was probably no one in a position to sanction free calls at the time.
Is there anything official on this @toby?
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on 04-12-2015 13:28
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on 04-12-2015 13:28
Not sure if your mention worked @jonsie so have mentioned @Toby to see if he can help
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04-12-2015 13:28 - edited 04-12-2015 13:34
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04-12-2015 13:28 - edited 04-12-2015 13:34
Yes Vodafone was very quick to step up to the mark on this one and if I remember when we initially asked about O2's plans they did say there was World Chat to help. I am sure I read somewhere though that they had offered to reimburse customers calls and text charges?
I could only find this from @Toby
http://community.o2.co.uk/t5/Off-topic/Paris-Terror-Attacks/m-p/927967/highlight/true#M64617
Veritas Numquam Perit
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on 04-12-2015 13:46
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on 04-12-2015 13:46
If that's the official line then I'm surprised in all honesty.
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on 04-12-2015 14:01
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on 04-12-2015 14:04
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on 04-12-2015 14:04
I would still call, maybe a bulletin has gone out to advisers to be sympathetic. I live in hope....
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on 04-12-2015 14:10
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on 04-12-2015 14:10
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on 04-12-2015 14:59
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on 04-12-2015 14:59
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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