Phone repair service - stealing our property?

[Anonymous]

Hi all,

A family member of mine with the Samsung Galaxy W on contract with O2 has been having some problems with their phone randomly turning off soon after turning it on, after sending it back to O2 for repair under warranty (phone is under warranty but battery is not) she was told that the problem was due to the battery being over charged causing it to bulge and damage the phone (sounds fishy, i inspected the battery myself and it looked fine) and that because of this she would need to pay to get it repaired.

To top it off she was told that they would not send the original battery back once the phone was repaired due to some kind of legislation or rule preventing them from sending it.

Is this legal? They are firstly disposing of her property without her prior consent as well as destroying all evidence of the original problem.

Working in computer repair myself we would not think to destroy or prevent our customer from keeping or seeing their faulty items without asking them first.

What are they doing? I have a feeling it is just the battery that is faulty but they are trying to make more money!

[Anonymous]

Didn't they just re sign a contract with them

[MI5]

Yes, sometime towards the end of last year 😞 Same company is also used by EE & Vod + some of the manufacturers so we're stuffed !!! 😞

[Anonymous]

Stuffed into a cardboard box in a pile I think