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Phone number transfer but cannot receive SMS

MRGT007
Level 1: Joiner
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Registered:

Hello, on Monday I started the procedure to transfer my number to O2. The number was transferred yesterday (Tuesday), but while I can send SMS, I cannot receive any SMS. Can you please fix it as I need to receive SMS daily for verification purposes such as bank and other apps?

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Cleoriff
Level 94: Supreme
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@MRGT007 

Keep rebooting your phone. However,

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

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MRGT007
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I did reboot 17 times and sent messages on facebook, twitter and on support on the O2 app. No reply from O2. Seems like I will need to call if they don't get back to me. Sad beginning for my contract with them.

 

Thank you for your reply though 

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Cleoriff
Level 94: Supreme
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@MRGT007I'll ask one of our account advisors to help you. She will respond on this thread and then ask for some personal details via private message. So watch the envelope icon top right hand corner.

@O2Lisa  are you able to assist @MRGT007 ?

Veritas Numquam Perit

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O2Lisa
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Thanks for the tag @Cleoriff of course I can.

@MRGT007 I'll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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