Solved: Re: Phone not Ringing

Anonymous · ‎28-08-2014

My phone is not ringing when people call. It also does not give me notice when texts arrive. Is anybody else having the same problem? It's been going on now for about 10 weeks and it's driving me mad. I have been to iphone twice and it's not a phone problem. My phone is not on divert. Any help?

MI5 · ‎28-08-2014

Is "do not disturb" mode enabled?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-08-2014

Is "do not disturb" mode enabled?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-08-2014

Is silent turned on the side of the iPhone ?

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset All Settings.

Anonymous · ‎28-08-2014

Oh wow, bingo. thank you so much. Wondered what the moon icon was!! Hope that will now work. Thank you.

MI5 · ‎28-08-2014

@Anonymous wrote:
Oh wow, bingo. thank you so much. Wondered what the moon icon was!! Hope that will now work. Thank you.

Yep, that will fix it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-08-2014

You would have thought that Apple would have spotted that....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-08-2014

Does seem strange that they didn't mention it......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.