Payments on my PHONE that are NOT MINE!!!!
on 10-12-2016 16:37
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on 10-12-2016 16:37
Two SATURDAYS AGO I travelled on a very train to London!! While I was on the train NAKED Ladies appeared on my Phone so I switched it OFF!! Later when I was Travelling back ...A bill came up on MY PHONE for stuff i have never had from Supposedly from MICROSOFT!! This Bill was for £240 !!! I never go over my monthly limit at any time!!! On the MONDAY I went to our nearest O2 shop to sort it out !!! I sat there for 2 hours they said they couldn't do anything which I do believe!! I have spent an hour on- line NO RESULT!! 1.5 hours on the Phone...No Result!! And numerous time on my mobile its self!! I have phoned Microsoft and they say I have ABSOLUTELY NOT BOUGHT ANYTHING NEW AT ALL!!! All it seems they can do is text me on my phone asking me for my EMAIL....agian and again which they KNOW perfectly well when they want to sell me something!! I am at MY WITS END!! I am 78!! Disabled and have a hubby with parkinsons! Cross CROSS of Melksham and UPSET!!
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on 10-12-2016 16:50
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on 10-12-2016 16:50
@Anonymous Please take a look at this link: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290
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on 10-12-2016 16:50
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on 10-12-2016 16:50
@Anonymous Please take a look at this link: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290
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on 10-12-2016 17:10
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on 10-12-2016 17:10
Naked ladies and a charge of £240?
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on 10-12-2016 17:45
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on 10-12-2016 17:45
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-12-2016 17:49
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on 10-12-2016 17:49
on 10-12-2016 17:52
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on 10-12-2016 17:52
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10-12-2016 18:14 - edited 10-12-2016 18:15
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10-12-2016 18:14 - edited 10-12-2016 18:15
@AnonymousDo you use your phone to access Facebook or any other site?. You may have inadvertently clicked on a link or something? Have you sent any MMS (multimedia messages or pictures?)
You account in My O2 should show what the charges are for..http://www.o2.co.uk/myo2
Veritas Numquam Perit
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on 10-12-2016 18:36
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on 10-12-2016 18:36
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on 10-12-2016 19:23
You would think that but to o2 they are only thinking about the monetary side of things
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on 10-12-2016 20:34
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on 10-12-2016 20:34