Payment not showing on account

[KHammond123]

I paid my bill on 2nd October in full through the app, it is still say it is unpaid and I have now been disconnected but the money has left my bank account. I am going round in circles trying to sort out, very frustrating can anyone help?

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli]

You will need to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you

You could download Skype to call the 0800 number without charge

Guide: A Guide to Skype 

[KHammond123]

I’ve done this but cannot get through

[KHammond123]

I’ve tried but been on hold for over 30 mins and cannot get through

[Oxonian]

@KHammond123 

I suggest that you use the social media channels that @Enlli has detailed above. 

[Aceruzzo]

I have exactly the same problem, you are not alone! 

[Aceruzzo]

I feel your pain as I have tried every avenue these chat bots keep posting on here.  I intend to go down the formal route:

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

You will find all the details here, let's hope AI hasn't infiltrated the humans at these addresses!  

02 Complaint Review Service
Email complaintreviewservice@o2.com
Postal address
O2 Complaint Review Service
PO BOX 694
Winchester
SO23 5AP

[Oxonian]

@Aceruzzo 

If your complaint is not dealt with within a reasonable period of time, check out the Resolver section on this page :-

How to Complain | Help | O2

Forum members have reported getting good results via that avenue. 

[madasaf1sh]

@Aceruzzo 

What Bot's are you on about.. 

This is not live chat and everyone on here is a real person....