Payment failed now they passed my case to a debt collector agency
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on 09-11-2023 10:33
i made my last payment over the phone.apparently that failed and they sent my case to a debt collecting agency and there is nothing they can do anymore.
its not my fault their system failed to take payment.that agency is asking for some fees so i have to pay even more.
all i want is to pay my last bill to o2 and close the case for good.
is there any solution to this problem?
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on 09-11-2023 12:18
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on 09-11-2023 12:18
O2 don't give a fig about negative reviews. The Internet is full of them.
Pay, and then get evidence together and seek legal advice.
Your credit record has already been trashed, don't make it worse at this stage
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on 09-11-2023 12:27
i dont know if i have the time or if i can afford legal advice
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on 09-11-2023 12:28
https://www.citizensadvice.org.uk/
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-11-2023 20:40
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on 09-11-2023 20:40
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on 09-11-2023 20:53
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on 09-11-2023 20:53
o2 are not legally allowed to send it straight to a DCA, they have rules they need to follow set in law., and they will have emailed you and sent you letters in the post to say the payment is outstanding.
To be fair if the payment failed then the money is due, so no offence but I would just pay it and move on, life is too short for £80
Im not sure why everyone is telling you to seek legal advice, as that will be more money down the drain, and the CAB can be a long wait depending on where you live...
iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 09-11-2023 21:06
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on 09-11-2023 21:06
@madasaf1sh wrote:Im not sure why everyone is telling you to seek legal advice, as that will be more money down the drain, and the CAB can be a long wait depending on where you live...
Because @DeezNuts has indicated that they have no intention of paying.
Your statements are your personal opinion and not professional legal advice, so it's wise to speak to a qualified person about this too.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-11-2023 10:03
in the letter that i got it said that my case was passed to a debt collector but if want to pay call 08009020217.
i did that yesterday but call centre said i cant pay...talking about proffesional staff am i right? :))
i dont have another choice but to pay
too much of a hassle for 80£.like i said i dont have the time or patience to go legal.
thank you for your advice
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on 10-11-2023 10:18
You have called an O2 number. Your debt has been passed to either Lowell's or Moorcroft, so it should be them you are now calling to pay.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-11-2023 18:45
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on 10-11-2023 18:45
You wrote :-
>> o2 are not legally allowed to send it straight to a DCA, they have rules they need to follow set in law., and they will have emailed you and sent you letters in the post to say the payment is outstanding.
And, more importantly, there is legislation that the DCA should follow, although DCAs often seem to believe that the law does not actually apply to them.
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