Payment being demanded for an account that was terminated
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on 20-02-2024 14:04
I have spent nearly 10 hours (mainly on hold and being cut off) and been to store with no avail.
I have had a threatening letter demanding payment for a SIM contract that was terminated. No one will speak to me as o2 had some email address I know nothing about, the SIM and number have never been used and the number has been blocked. I can’t even pay if I wanted too.
is all I can do is wait for a debt collection letter?
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on 20-02-2024 14:10
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Use Skype to call if needed Guide: A Guide to Skype
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on 20-02-2024 14:19
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on 20-02-2024 14:19
I wouldnt bother with the payment line i spent over 5 hours on the phone yesterday to them and i still havent been able to reach anyone
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on 20-02-2024 14:36
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on 20-02-2024 14:36
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on 20-02-2024 14:43
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on 20-02-2024 14:43
Thank you. I tried last night after 6 and again for 5 hours since 8 but to no avail sadly
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on 21-02-2024 13:02
That's the exact reason, I've insisted that they send me a final bill even though I don't owe them anything.
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