Payg

on 25-08-2016 08:38
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on 25-08-2016 08:38
How about putting the correct instructions in the payg sim pack
Here's what it tells me to do......To top up to online O2.co.uk/topup doesn't work can't phone CS of payg phone no credit.
Phoned of landline to be told 1st top up must be via voucher, no mention of that in sim pack
The idea was to try O2 with a view to opening two accounts, if you can't get instructions correct in sim packs maybe I won't bother.
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on 25-08-2016 09:29
Sounds like CS are reading the forum to get advice now

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on 25-08-2016 09:29
Sounds like CS are reading the forum to get advice now

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-08-2016 09:33
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on 25-08-2016 09:33
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on 25-08-2016 09:34
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on 25-08-2016 09:34
Looks like CS have finally accepted it though.
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on 25-08-2016 09:37
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on 25-08-2016 09:37
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on 25-08-2016 09:40
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on 25-08-2016 09:40
The system may not be set up that way though so they either need to fix the glitch or advise correctly.
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on 25-08-2016 09:48
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on 25-08-2016 09:48
I am going to ask to edit the Ways to Pay guidelines anyway. I think adding 'It may be advisable to use a voucher to top up in the first instance' ...will cover it.
Veritas Numquam Perit
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on 25-08-2016 09:53
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on 25-08-2016 09:53
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-08-2016 09:57
Just as an aside though, the top up line is 4444 and is free.
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on 25-08-2016 10:00
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on 25-08-2016 10:00
@jonsie wrote:
Have to agree about the first top up. Why should people have to buy a voucher?
Just as an aside though, the top up line is 4444 and is free.
Yes but I want to make sure everything is correct in the guidelines. Whether it should be a voucher or not, fact remains some people are being told this is what they need to do....
Veritas Numquam Perit

