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Pay but can't view bill

Flutterbi
Level 1: Joiner
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I pay by DD every month, but have been able to view my bill once. Every time I try now, I go round in circles, it says I don't have an account (all while being signed in), and I find the website very confusing. 

 

I got help the first time this happened, (the time I was able to see the bill), but it has gone back to how it was telling me I have nothing on my account. 

 

I used to be on Virgin and it is a sim only month to month contract, but it now makes me realise why I left o2 years ago.  I'm thinking of leaving again, just so I can get a company to show my bill breakdown. I access bills on PC, not my phone. 

 

Has anyone else had this problem?

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pgn
Level 75: Digital Don
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@Flutterbi - This is something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302

See here for more on this weird situation: https://community.o2.co.uk/t5/Tech-Support/Unable-to-download-bills-from-2023-or-earlier-quot-Error-...

Call around 8am for shorter queues. Good luck!

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