Pay As You Go phone not working

[Anonymous]

I have had a Pay As You Go Phone for some time and do not use it very much.  Some years ago it seems to have been moved to a tariff that did not need regular top-ups because I had a large credit balance through regular top-ups and little usage.  This suited me as it was only for very occasional use.

I have noticed that text messages were not getting sent so I did some checks at the end of next week because I need the phone tomorrow.  I found that it was not sending or receiving texts and voice calls were not working.

I contacted O2 online and they suggested trying the SIM in another phone, there is no O2 shop near me so I called in a local phone shop.  It did seem to work in another phone so I bought a cheap one.

But it stopped working later with all calls failing.

I cannot check the credit balance either because that fails.

The shope did mention that many people in the area had been having problems with O2 for a few weeks.

So I contacted O2 online again.  They were unaware of any local problems. 

They could not check my account with doing a security check which involved sending a text message but of course I am not receiving text messages!   CATCH 22?

I have a bought a new Pay As You Go SIM card (NOT O2!) so I have a phone tomorrow.

I have a strong suspicion that the problem is the local one I was told about or there have been some changes to the no top-up Pay As You Go Account but no one seems to know anything about that tariff.

I wonder if anyone has any ideas.

(I had to open a new registration on this forum because I cannot log into MyO2 even though tried various passwords that I have noted down and of course I cannot retrieve my password without the phone working.  CATCH 22 again!)

[jonsie]

O2 won't tell you when they deactivate a sim, they just presume it's no longer in use. Calling them within a few months would normally mean they can reactivate it and restore the credit.  I have to do it every year when my son comes back to the uk on his annual visit. 

[Anonymous]

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@jonsie wrote:

O2 won't tell you when they deactivate a sim, they just presume it's no longer in use. Calling them within a few months would normally mean they can reactivate it and restore the credit.  I have to do it every year when my son comes back to the uk on his annual visit. 

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I will call in their shop tomorrow and see if I can get any sense out them.

[Anonymous]

It looks as if the local mobile was right, I switched on the old O2 PAYG phone when I got up to Inverness this morning and it burst into life with all the text messages I had been sending as tests pouring out.  I was also now able to do credit balance check.  It will be interested to see if not working when I get home as that would prove they have a network fault.

[jonsie]

Good to know and thanks for the update. Check your home postcode here : http://status.o2.co.uk

[Anonymous]

Back home and stil working, it sounds as if they have fixed their fault at last.  But will be monitoring it!

[jonsie]

Hope it's sorted for you then @Anonymous 

[gindygoo]

Btw, if u contact @Toby via pm he will be able to get your original community account up and running again (u created that one for this problem). Glad you're sorted,

Charlie.

[Anonymous]

Looks as if there is a fault again!  

It was working yesterday.

Calls fail, texts not received, 'Show Balance' not available i.e. the same as a week ago.

Network checker shows no faults i.e. the same as a week ago.

I have sent a report in.

MB

[viridis]

Check any other thread on the community and there is the answer

[Cleoriff]

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@Anonymous wrote:

Looks as if there is a fault again!  

It was working yesterday.

Calls fail, texts not received, 'Show Balance' not available i.e. the same as a week ago.

Network checker shows no faults i.e. the same as a week ago.

I have sent a report in.

MB

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The O2 network has been down today...It is being worked on and many people are now OK