Solved: PAC code request

Anonymous · ‎02-12-2016

Have tried over a number of days to obtain my pac code from o2.

Have been put on hold both times for over 30 minutes before giving up.

This is a 30 call in any other mobile network apart from o2.

I am so frustrated now that I will now cancel all my company phones with o2 rather than just the one.

Your customer service is non-existant unless it can be solved online.

I will never use you again, no matter how good you make your deals, and will encourage everyone I know both personally and in business to use an alternative mobile supplier.

A very dissatisfied customer

MI5 · ‎02-12-2016

You can use live chat for contract PAC's
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎02-12-2016

You can use live chat for contract PAC's
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-12-2016

There will be many more customers to take your place if you cancel

Bambino · ‎02-12-2016

@Anonymous We are all customers here. This is not customer service. We understand your frustration, but there's really nothing anyone here can do to help, apart from advising you to try Live Chat or phone again. You can lodge a formal complaint here: http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2