on 31-05-2017 09:44
on 31-05-2017 09:44
Has anyone recently upgraded to the normally £26 a month ( but currently on offer for £15 a month ) tariff only to find that they are being charged £26 a month and not £15 as advertised ?
Have you then got in touch with O2 twice and been told each time that they will correct this error in the next 24 hours only to find that nothing has been done.
Or is it just me a customer who btw has been on O2 monthly tariff for the last 14 YEARS, yes 14 years of loyalty to be treated like this !
Ian
on 31-05-2017 09:54
on 31-05-2017 10:02
on 31-05-2017 10:02
Was it a sim only tariff? In December I took out a 1/2 price sim only for 6 months. It was £18 in total. First 6 months charged £9.00 now it's gone back to £18. Just a thought...
Veritas Numquam Perit
on 31-05-2017 11:17
on 31-05-2017 11:17
The discount should appear as about on in My O2. If it's not showing when you are billed you need to keep on at customer service I'm afraid.
on 01-06-2017 22:35
its myo2 showing full tariff
on 01-06-2017 22:45
on 01-06-2017 22:45
on 01-06-2017 23:19
on 01-06-2017 23:19
@Anonymous wrote:its myo2 showing full tariff
It always will and the discount is applied via a bolt on as I mentioned originally.