Overcharged for data...when they said I'd run out but I hadn't

[Anonymous]

o2 not only cut off my data for 2 days, but then charged me £5 to get some more when they had made an apparently widespread mistake - something to do with this new shared data idea - messing up the data count.

I had not used up my data allowance, was about 1/3 into it.

It's going to take me £15 of time to get back that £5 and it's just so boring...thanks o2.

[MI5]

It is common knowledge that this caused issues for some accounts.
I'd call cs again and ask to be refunded.

[Cleoriff]

And yet we were assured by an O2 staff member that this shared data mess up had now been sorted?

Apparently not until people start getting bills in....or noticing they have no data left...:smileysad:

[L_W_Ward]

I've had similar problems to this. Just call us CS and they will sort it out  

[jonsie]

Customer service will reimburse you and may even make a further goodwill gesture. Call them and get it sorted.

[L_W_Ward]

Remember you can use the CS Chat feature to discuss this problem. They have been good with me in the past. 

http://www.o2.co.uk/help#

[Toby]

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@L_W_Ward wrote:

Remember you can use the CS Chat feature to discuss this problem. They have been good with me in the past. 

http://www.o2.co.uk/help#

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Great to hear that they've been useful in the past @L_W_Ward 

[L_W_Ward]

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@Toby wrote:

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@L_W_Ward wrote:

Remember you can use the CS Chat feature to discuss this problem. They have been good with me in the past. 

http://www.o2.co.uk/help#

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Great to hear that they've been useful in the past @L_W_Ward 

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No where near as good as phone support but good enough for when you don't want to speak to someone. 

[Anonymous]

Thank you guys, just spare time wasted, I'm sure they will sort it but it took 5 phonecalls to get them to remove the block they'd accidentally put on my data in the first place as they wouldn't believe I hadn't used all my data for a long time. Anyway worse things happen!

[Cleoriff]

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@Anonymous wrote:

Thank you guys, just spare time wasted, I'm sure they will sort it but it took 5 phonecalls to get them to remove the block they'd accidentally put on my data in the first place as they wouldn't believe I hadn't used all my data for a long time. Anyway worse things happen!

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Good news then @Anonymous ....took a fair bit of work but at least it is sorted.:smileywink: