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Ordered a Pixel 9 pro XL via Voxi

Enlli
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Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.

As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself

 

Now here is where things diverge from O2. It was late Friday Night I jumped. 9.45 pm. The phone was delivered Saturday at 12.15pm so 14.5 hours from order to delivery.

Of course the pixel has only one SIM slot and that is being taken up by my main SIM. Nothing for it but to jump to an O2 eSIM. So far 7 hours later that has not been delivered to MyO2. I'm not desperate and it will be interesting to see if it takes longer for O2 to deliver an eSIM than it did Voxi to deliver a phone.

Thinking of running a sweep on this one

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Cleoriff
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How absolutely ridiculous!!

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pgn
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And goes some way, with "phantom" SIMs, to explaining the frustrations of many who come to the Forum looking for help with a new contract, account, SIM or similar...

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Enlli
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@pgn @Cleoriff @jonsie @MI5 

Just what may become a weekly update.

As of this evening the eSIM pack ordered on the 23rd has not arrived. 

We have had other posts from around that date arrive here 

Thinking now of getting my Community Rewards credited to my bank in case I need to bail out!

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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Pretty sure no one will be surprised...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Thanks for the non update @Enlli 😉

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jonsie
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pgn
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Enlli
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@Cleoriff wrote:

Thanks for the non update @Enlli 😉

I suspect there may be more

If it doesn't arrive then it's a bus to the O2 shop.. and if that doesn't work it's on our community managers doorstep when he returns

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Enlli
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So the time to SIM swap (during which the old SIM was turned off) was 10 days 

However, the cure was drastic in that I had to move another networks SIM from plastic to eSIM (painless and took less time than it did to make a cup of tea) freeing up the single slot.

Then a trip to O2 shop and move back to plastic. 

I won't name the shop but they hate eSIM

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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pgn
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@Enlli wrote: 

I won't name the [O2] shop but they hate eSIM


They and pretty much anybody who offers advice and a breath of sanity here on the forum, I'd imagine.

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