Order online , money gone , no one can see an order at O2

on 27-09-2015 19:34
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on 27-09-2015 19:34
Well I no I have ,and money has gone ,
Don't no what to do now ,
They saying all I can do is wait 5 days ,and hope money goes back into my account
Well I don't no why they saying that as apparently no order was placed so why would they have my money ,please help ,
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on 27-09-2015 20:07
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on 27-09-2015 20:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 27-09-2015 19:36
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on 27-09-2015 19:36
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on 27-09-2015 19:40
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on 27-09-2015 19:40
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 27-09-2015 19:58
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on 27-09-2015 19:58
Is the OP saying they placed THREE orders?..(or do they mean they attempted to order three times?)
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on 27-09-2015 20:05
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on 27-09-2015 20:05
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 27-09-2015 20:06
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on 27-09-2015 20:06
So I went bank and money was gone ,
Rang O2 and they say there's no orders at all been placed but money as gone ,
Don't no if it cause it Sunday iv had no emails or owt 😞
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on 27-09-2015 20:07
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on 27-09-2015 20:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 27-09-2015 20:09
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on 27-09-2015 20:09
Definitely ordering over phone next time ,
I have two lines already and I placed them over phone and they went through fine ,
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on 27-09-2015 20:13
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on 27-09-2015 20:13
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on 27-09-2015 21:55
Hi, I have had the same thing today, and yet the money is reserved, but no order...!!!!!
Sort this out O2, it s adisgrace....
All i got was the cat picture, with Ooppss....! Our error.
Now i cannot re-apply, as my credit file shows 2 searches by O2...!!!
Disgusting O2, please sort it out.
My money is pending, but due to your error, i need to wait 72 hours to get my money back...!!

