Order I did not make

[Cheall]

I've received a text from O2 at 22.17 this evening,Confirming my order has gone through but I have not made an order. When I checked om my O2 the order is for a sim card, my contract doesn't run out till June 2026 so I'm not sure what to do about this. 

I can't find a number to contact O2 and the virtual assistant doesn't bring up the options to questions I ask it.

Any help would be appreciated.

[MI5]

@Cheall 

All contact details here Guide: How to find help & contact O2 

Phone lines open at 8.00am

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.