Re: On hold for 30mins

Anonymous · ‎19-09-2012

Hi, just like the guy before me i am on hold to o2. All i want to do is speak to some one about an upgrade. This is crazy. How long does it take to answer a call. There can't be that many people calling o2 at the same time. I just want to leave now with my pac code. This is rediculas.....

MI5 · ‎19-09-2012

* Ridiculous !!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-09-2012

Thanak for poiting out the spelling mistake.still on hold

Anonymous · ‎19-09-2012

@Anonymous wrote:
Thanak for poiting out the spelling mistake.still on hold

On pwoblock !

adamtemp64 · ‎19-09-2012

It is always the same on iphone launch the wait time are ages.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎19-09-2012

Call queues are busy in the days before/after a launch.

Anonymous · ‎19-09-2012

@Anonymous wrote:
Call queues are busy in the days before/after a launch.

Rubbish. I had to call them the day the iPhone 4 was released as the microsim they gave me didn't work and they picked up within a few minutes. Wasn't so happy I had to go back to the shop to get it swapped out but the guy in store did walk the new one to where I managed to stop the car (as the o2 shop was on a pedestrian walkway).

Anonymous · ‎19-09-2012

Judging by your username it would appear you have some underlying issues with O2, so I can understand your questioning of what I say.

Our retentions / upgrade departments are always swamped with calls at this time, customer services are busier than usual but still able to handle calls quite quickly.

Anonymous · ‎28-05-2013

I'm on hold and have just hit the 30 minute mark and I'm not aware of any new Iphones having launched recently!

Anonymous · ‎28-05-2013

Holy Thread Resurrection, Batman!