Solved: Re: ON HOLD FOR 40 MINUTES AND GAVE UP

Anonymous · ‎03-10-2014

Anyone know how we get through to o2 these days??

Anonymous · ‎03-10-2014

Hi

They will still be busy with the iPhone launch and possibly the Note 4 launch.

Possibly Live Chat online may be able to assist http://www.o2.co.uk/contactus

Or if it's a complaint http://www.o2.co.uk/how-to-complain/complain

Is their anything we can help with here ?

Anonymous · ‎03-10-2014

After my first fortnight of stress after coming back to O2 and wasting over 10 hours on phone calls, online chats and incompetence in store, I wrote a long letter detailing all the issues I'd had. I emailed it through to them via the site and was all set to send it to every O2 postal office address I could find but it actually got resolved (to an extent) via the email. They took out an extra £160 in error even after all this was supposedly sorted out and then had to refund me. Good luck!

Anonymous · ‎03-10-2014

Hi

They will still be busy with the iPhone launch and possibly the Note 4 launch.

Possibly Live Chat online may be able to assist http://www.o2.co.uk/contactus

Or if it's a complaint http://www.o2.co.uk/how-to-complain/complain

Is their anything we can help with here ?

MI5 · ‎03-10-2014

Same every year with the iPhone launch, but they never learn and put extra staff on.
Your only chance is to keep trying or wait a few weeks until all the iPhones are delivered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-10-2014

@MI5 wrote:
Same every year with the iPhone launch, but they never learn and put extra staff on.
Your only chance is to keep trying or wait a few weeks until all the iPhones are delivered.

And absolutely outrageous that every other customer who doesn't want an iPhone has to get to the back of a very long queue....

In fairness I will amend that, lots of iPhone customers are left in limbo as well...

Veritas Numquam Perit

MI5 · ‎03-10-2014

You'd think they'd add a few extra staff to cover known busy periods - It would make sense......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-10-2014

Hiring extra agency staff would cut the massive profits of the iphone launch....

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎06-10-2014

It's not always easy to predict the volumes of the calls into CS, but it's something that's constantly under review. You can contact O2 in many ways - the quickest being through Webchat or Social Media who can often point you in the right direction and assist you if you don't want to wait in the queue! I hope this helps.

MrTomes

Anonymous · ‎31-10-2014

On hold now for 32 minutes and counting....

Anonymous · ‎31-10-2014

Good luck!