cancel
Showing results for 
Search instead for 
Did you mean: 

O2 stole my money and will not give it back!

Pauldannymason1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I called to make a payment towards a bill which I arranged a payment plan with a O2 Payments Manager called Jennifer. This was set and I have kept to the agreement, sadly with no surprise O2 have not. I called to make the usual monthly payment and they took full amount owed. Which I did not agree too. Have I had my monbey back???? No!

I have South Africa tell me a refund for a large amount has been raised and guess what..........NOTHING!

 

I have had UK  claim they have sorted this for me and refunded the money with 5-7 days. NOTHING!

 

I have called Payments teams, Customer Service, requested manager callbacks........NOTHING!

 

They have stolen my money and will not give it back.

DO NOT COME TO THIS RIP OFF THIEVING COMPANY.

LIARS, INCOMPETENT AND THIEVES.

Message 1 of 10
489 Views
9 REPLIES 9

pgn
Level 63: Greatness Assured
  • 24100 Posts
  • 175 Topics
  • 669 Solutions
Registered:

None of us here on the O2 Community works for O2, so cannot help or comment in your grievance.

Here's how to make a complaint to O2:

https://www.o2.co.uk/how-to-complain

 

If that fails, this independent Resolver website has usually proven helpful:

https://www.resolver.co.uk/companies/o2-complaints?territory_id=5

 

Good luck, @Pauldannymason1.

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 10
349 Views

Bambino
Level 78: King of Kings
  • 19821 Posts
  • 961 Topics
  • 2810 Solutions
Registered:

@Pauldannymason1 All we can do is tag an O2 online account advisor. She will be back online tomorrow morning at 8 am. If you lodge a formal complaint she will be unable to help.

@O2Lisa can you please look into this?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 10
347 Views

O2Lisa
  • 765 Posts
  • 0 Topics
  • 24 Solutions
Registered:

Morning @Bambino, thanks for the tag.

@Pauldannymason1 I'll message you privately and look in to this for you 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 4 of 10
331 Views

Njm79
Level 1: Joiner
  • 5 Posts
  • 3 Topics
  • 0 Solutions
Registered:

I’m literally going through the same thing! How long have you been waiting?

Message 5 of 10
302 Views

Cleoriff
Level 94: Supreme
  • 111700 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@Njm79I've already tagged @O2Lisa to help you on your other post.

Veritas Numquam Perit

Girl in a jacket
Message 6 of 10
294 Views

O2Lisa
  • 765 Posts
  • 0 Topics
  • 24 Solutions
Registered:

Thanks @Cleoriff@Njm79 I've messaged you privately. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 7 of 10
270 Views

Cleoriff
Level 94: Supreme
  • 111700 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

Thanks @O2Lisa ..a bit busy busy busy this morning...😂

Veritas Numquam Perit

Girl in a jacket
Message 8 of 10
267 Views

O2Lisa
  • 765 Posts
  • 0 Topics
  • 24 Solutions
Registered:

@Cleoriff very busy, I thought it had been quiet on here lately but we've definitely made up for it today 😂

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 9 of 10
259 Views

Cleoriff
Level 94: Supreme
  • 111700 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@O2LisaYou can guarantee I will call on you a few times if I am on over the weekend x

Veritas Numquam Perit

Girl in a jacket
Message 10 of 10
252 Views