O2 sin card

Anonymous · ‎24-11-2016

I recently bought an iPhone 6S sim free mobile, my old mobile was a 5c, when I tried to put my SIM card which is O2 into my new phone it states that the new phone was not caparabke with this SIM card and I had to contact my service provider to iron out this issue.

The new phone hasn't issues, it's brand new, so why is my sim from O2 not recognised

MI5 · ‎24-11-2016

Where did you buy 6s from?
It sounds like it's network locked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-11-2016

Did you but it from Carphone Warehouse or online?

jonsie · ‎24-11-2016

@Anonymous wrote:
I recently bought an iPhone 6S sim free mobile, my old mobile was a 5c, when I tried to put my SIM card which is O2 into my new phone it states that the new phone was not caparabke with this SIM card and I had to contact my service provider to iron out this issue.

The new phone hasn't issues, it's brand new, so why is my sim from O2 not recognised

Certainly sounds like the free sim advertised isn't as advertised....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎01-12-2016

Hi @Anonymous How are you getting on? Did you manage to sort out your phone in the end?