Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.
As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today.
An appointment was made and texts from O2 to tell me my order was now in store for collection.
I called to store at my appointment time and went through the process of buying the phone, only to be told that the phone was now £179.99 and not the £129.99 when ordered. as O2 had increased the price overnight, Management said it was down to head office and they could not do anything with the price.
I have been a O2 customer for around 20 years and have wasted my time over 2 days, no one seems to care that the goal posts were moved.
What a terrible way to treat a customer
The extremely poor aspect of all of this is the advisor telling @Anonymous that the price had been increased 'overnight'. They can do that .....but not when an order has been created at a time the goods were showing for £50 less! No different to me buying a bike at Halfords when the price displayed was £129 then going to pick it up and being told overnight it had increased by £50. No that's illegal. Make the complaint @Anonymous.
Not really unless a deposit was paid at the time or the price clearly stated on the order form.
But it's certainly unethical.......
I think the advisor admitting the 'price had gone up overnight' is an admission of guilt on O2's behalf. No other reason for that to be said (unless it was a mess up at the time of orderiing)
The price on line was £129.99, and on the phone in the shop the price tag was £129.99, thats why I called to the shop to buy one and have it immediatley.
price tag in shop was changed to £179.99, probably before shop opened at 9am this Morning.
My appointment was 11am
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