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O2 shop

Anonymous
Not applicable

Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.

As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today.

 

An appointment was made and texts from O2 to tell me my order was now in store for collection.

 

I called to store at my appointment time and went through the process of buying the phone, only to be told that the phone was now £179.99 and not the £129.99 when ordered. as O2 had increased the price overnight, Management said it was down to head office and they could not do anything with the price.

 

I have been a O2 customer for around 20 years and have wasted my time over 2 days, no one seems to care that the goal posts were moved.

 

What a terrible way to treat a customer

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Cleoriff
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@AnonymousI totally agree. if I were you I would make a complaint https://www.o2.co.uk/how-to-complain

Have you got any evidence to support a complaint? Such as an email or text?

*The Game Is On*

Girl in a jacket
Message 2 of 33
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MI5
Level 94: Supreme
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That is really shocking.
Have you checked the price from Carphone Warehouse?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 33
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Anonymous
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Hi, Yes I have a customer copy and numerous texts

Message 4 of 33
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Anonymous
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Hi, Yes I have a customer til copy and numerous texts
Message 5 of 33
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Anonymous
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Hi, Yes customer copy of til receipt and numerous texts

Message 6 of 33
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Cleoriff
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@Anonymous wrote:
Hi, Yes I have a customer til copy and numerous texts

Then make the complaint @Anonymous if you have evidence of the price you were initially offered. It doesn't matter that 'O2 increased the price overnight'. You were sold goods at the price showing at the time...

*The Game Is On*

Girl in a jacket
Message 7 of 33
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MI5
Level 94: Supreme
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Till receipt?
Does that mean you've already paid for it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 33
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Anonymous
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Been on phone to 202 for ages, seems no one can. or knows how to help
Message 9 of 33
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Anonymous
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No, Just customers copy of order
Message 10 of 33
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