O2 shop on Oxford Street told me today my data only sim in does not allow any roaming at all.

[MGH]

Had troubles for a year and all account settings have roaming on but I was "unable to connect" to Orange 4G mast 300m away in France all summer and now O2 tell me that unless I pay off the contract and then change to a voice etc sim I should get a foreign SIM card.

That is not what was said when I took the Galaxy Book 2 Pro 5G contract las year.

Anyone else had the same feedback? Seems wrong to me but thought I would ask before I escalate it.

Thanks

[jonsie]

If this is a data sim I was under the impression that it was for use only in the UK

[MGH]

Thanks but I can't find that in the terms and conditions. Where does your info come from? Perhaps I've missed something. A Customer rep took an hour when I was in France and said it was all sorted. 

[Enlli]

Mentioned here

Your inclusive allowances cover mainland calls, texts and data in our Europe Zone, except if you’re on a data-only (Mobile Broadband) tariff, data can only be used in the UK. Special numbers and services (such as premium rate numbers and some 08 numbers) are not included. Please see our Tariff Terms and Website for more details about specific tariffs and Charges outside your allowances. 

[MGH]

Many thanks.

[MGH]

Interestingly they changed the terms only in the new terms and conditions as you show from 3 April 2023. Prior to that date there was no such roaming restriction which is why it worked in December 2022 and I thought no more about it.

Seems I have been "stuffed". 

[Oxonian]

@MGH 

it seems somewhat disingenuous to change the T&Cs when someone is part way through a contract, if that is what has actually happened.

If you are sure of your ground, I would be inclined to ask O2 to make an ex-gratia credit to your account. if they refuse, you could consider a complaint.

Please keep us informed of developments.  

[MI5]

Why it worked previously in inexplicable.

O2 data only sims have never worked abroad from day 1 of their inception.

There is no recourse I'm afraid unless you have something in writing that states otherwise?

[MGH]

Perhaps the initial working had someting to do with the fact that I upgraded from my 3 year old 3in1 sim that I put in the laptop for a while.

The roaming restriction is not in any of the advertising or t&cs before 3 April. Historic t&cs are on the O2 site t&c page.

What's more annoyingnis I paid for extra data for a couple of months before I left UK and then it turned out to be money down the drain. 

[Oxonian]

@MGH 

You said :-

>>> What's more annoyingnis I paid for extra data for a couple of months before I left UK and then it turned out to be money down the drain. 

I agree and that is why I have said :-

"If you are sure of your ground, I would be inclined to ask O2 to make an ex-gratia credit to your account".

Good luck.