Best get yourself a brew, this may go on for quite a while.
Since I took delivery of my iPhone 6s plus on September 25th 2015 I have had no end of trouble with O2 and their automated online billing account system, I have contacted O2 customer services on numerous occasions, to discuss why the keep disconnecting my service, when all my bills are up to date, yet the automated online billing account doesn't ever show anything different other than an outstanding balance.
Even though O2 have admitted they can see my account is up to date, and my payment history, their automated system still places restrictions on my account, I then contact O2 and they duly unrestrict my account, teling me not to worry everything has been sorted, the last of these telephone conversations was Friday 13th November 2015
Today, 19th November my services with O2 have been disconnected completely, due to my apparant overdue bill, which is still showing on the automated online billing account, I have had a chat with live chat, and they told me to ring O2 customer services, and how do I do that with no sevice on my phone ?
Each and every time I have a telephone conversation with O2 I am told that their mistake will be resolved, and I am not to worry, yet here I am having a public rant.
Has anybody else suffered such poor service from O2 who tell you one thing, and then do nothing to update their automated billing system for my account ?
