Solved: O2 roaming text

Anonymous · ‎25-08-2014

I believe I have been charged £1.66 to access the O2 roaming text sent whilst abroad recently. It's the only time I accessed my phone as I kept it on flight mode the whole time I was away as I had charges against my account once before. (On that occasion I was told by two different chat advisors this charge would be wiped but it wasn't)

MI5 · ‎25-08-2014

Obviously travel data charge - You must have connected before switching to flight mode of whilst checking the text.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-08-2014

You don't get charged for receiving texts at all whether roaming or not. It sounds very much like you must have been connected to data at some point, maybe just before you switched mode?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-08-2014

Hi

Ring O2 customer services on 202 to gain resolution if you've spoken to the Online live Chat about this.

If not still ring them back as it sometimes counts in which know you speak to.

Cleoriff · ‎25-08-2014

@jonsie wrote:
You don't get charged for receiving texts at all whether roaming or not. It sounds very much like you must have been connected to data at some point, maybe just before you switched mode?

I think that's exactly what has happened @jonsie If the OP did not switch roaming off before leaving the UK, they would almost certainly have been connected as soon as the phone was turned on when they landed...

Veritas Numquam Perit

Anonymous · ‎25-08-2014

Yes I think so to the £1.66 plus vat comes out to the £1.99 data charge

Anonymous · ‎25-08-2014

@Anonymous wrote:
Yes I think so to the £1.66 plus vat comes out to the £1.99 data charge

Possibly so.

Im sure 02 Customer Service's will officially clarify the charge.

jonsie · ‎25-08-2014

Easy for them to confirm.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-08-2014

Obviously travel data charge - You must have connected before switching to flight mode of whilst checking the text.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-08-2014

That's my reading of the situation.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎25-08-2014

@MI5 wrote:
Obviously travel data charge - You must have connected before switching to flight mode of whilst checking the text.

Just when I think I have learnt enough for the day...this crops up... 'Flight mode'

So if I tell you this...before I get on the plane to go abroad, I just turn data roaming/mobile data etc off....

The phone goes in my pocket...(I have never once turned flight mode on) The plane touches down...I turn the phone back on.. it finds Movistar...and away I go....

So what am I missing with flight mode??

Veritas Numquam Perit