O2 phone repair con

[Anonymous]

I bought a refurbished Xperia u from O2 online. One evening it was running laggy so I shut it down only to find it would not turn back on. At this point I had owned it for 7 weeks. I tired charging etc but no luck. The phone is hardly ever used as it is my spare and is in pristine condition, no scratches marks etc and never dropped.
It was sent for repair by O2 and returned within 2 days unrepaired but without any explanation. it was immediately returned for repair again and is now marked as unrepaired due to excessive force damage meaning that components on the board have come loose.
O2 refuse to repair it under warranty and it is deemed Beyond economical repair.

How the hell can excessive force have been applied if I have never dropped it? It is like new. I'm thinking damage may have been caused prior to my purchasing as a refurb but I can't prove it.
If the shop refuse to offer me a replacement when it arrives back this time, I will demonstrate excessive force on a phone by smashing it in front of all other customers.

O2 repair facility seem to be a huge con. After reading about water damage it seems they will come up with any excuse to get out of repair.
Either my phone was damaged prior or during refurb or was manufactured incorrectly, buti it doesn't work now and as far as O2 are concerned its my fault and I can just by a new one.

[Anonymous]

Sorry to hear youre getting no help from o2 i've just gone through the same issue except mine was a brand new phone and they even exchanged it for a another brand new one which wont work properly either. 

A heads up i went through the complaint channels absolutely nothing happened so i wouldnt get your hopes up but i hope you get it sorted mate

[Anonymous]

Well my phone has now been fully repaired by Sony.
This is the same phone that was twice described as beyond econmical repair and damaged outside of warranty by O2.
I'm now going into the store that refused to help and using this evidence to raise an offical complaint.
If O2 had their way it would have bought a new phone with them.
Im never putting an O2 sim in mine or my family's
phones again

[Anonymous]

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@Anonymous wrote:
Well my phone has now been fully repaired by Sony.
This is the same phone that was twice described as beyond econmical repair and damaged outside of warranty by O2.
I'm now going into the store that refused to help and using this evidence to raise an offical complaint.
If O2 had their way it would have bought a new phone with them.
Im never putting an O2 sim in mine or my family's
phones again

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I dont blame you that is a terrible service

[jonsie]

That's why I would never send a phone for repair via O2.

[Anonymous]

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@jonsie wrote:

That's why I would never send a phone for repair via O2.

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+1

[Anonymous]

I also reported the failure to customer services to the complaint address kindly provided in one of the other posts.
I have been reassured that they will contact the manager of the store that failed to help me and have a chat.
I have since bought another phone not O2 since this phone has been out of action for several weeks.
I wasn't offered compensation just told I was a valued customer and could count on O2 in the future.
Count on them? I wouldn't wee on them if they were on fire!

[Anonymous]

You certainly deserve compensation in my book and O2 need to realise they are losing customers with there shocking repairs service

[FlashG]

I wouldn't hold your breath (blue is such an anattractive colour unless you happen to be going for a role in the next James Cameron blockbusting AVATAR movie) on any complaint being dealt with efficiently or with any degree of compassion from the lackeys at O2.

As with most large companies these days they seem more interested in the bottom line of their profit sheet than resolving issues with their repair provider, the online department and shops aren't integrated and after they have supplied goods they seem more than happy to wash their hands of any ensuing problems.

[MI5]

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@FlashG wrote:

blue is such an anattractive colour

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One can get ones feelings hurt quite easily

[Anonymous]

What's blue got to do with repairs. Have you used the complaints procedure