O2 phone repair con

[Anonymous]

I bought a refurbished Xperia u from O2 online. One evening it was running laggy so I shut it down only to find it would not turn back on. At this point I had owned it for 7 weeks. I tired charging etc but no luck. The phone is hardly ever used as it is my spare and is in pristine condition, no scratches marks etc and never dropped.
It was sent for repair by O2 and returned within 2 days unrepaired but without any explanation. it was immediately returned for repair again and is now marked as unrepaired due to excessive force damage meaning that components on the board have come loose.
O2 refuse to repair it under warranty and it is deemed Beyond economical repair.

How the hell can excessive force have been applied if I have never dropped it? It is like new. I'm thinking damage may have been caused prior to my purchasing as a refurb but I can't prove it.
If the shop refuse to offer me a replacement when it arrives back this time, I will demonstrate excessive force on a phone by smashing it in front of all other customers.

O2 repair facility seem to be a huge con. After reading about water damage it seems they will come up with any excuse to get out of repair.
Either my phone was damaged prior or during refurb or was manufactured incorrectly, buti it doesn't work now and as far as O2 are concerned its my fault and I can just by a new one.

[Anonymous]

I have a friend that works for a phone repair company "not saying what one" they had a phone in for repair, no outter damage but the insides were smashed as if the phone was dropped? customer swore blind that it had not been dropped ect ect, and took the case to consumer protection, when my friend who is high up in the company and "has some skills" looked into it himself, he managed to get the phone working? the last thing the phone did before it stopped working, was being used to take a video, the video ended just as it came into contact with a foot "yes it was dropped" he sent a copy of video and stills to customer who has after 6 months not responded......... wonder why lol

[Anonymous]

I have an email from Sony saying the damage was covered within Sonys limited warranty. O2 repair claimed otherwise. Who do you want to beliieve?

[Anonymous]

I'm more inclined to believe Sony. Always go straight to the manufacturer

[FlashG]

Well blue happens to be my favorite colour, just not on a human ;o)

I have tried both the repairs and complaints procedures and found them both to be sadly lacking.