O2 not providing service.

[Anonymous]

Story.

Purchased a phone from O2 shop in Preston (Shopping centre), was at university at the time bought into a 24 month contract with Smartphone Sony Arc.

Explicitly ask them at the shop if O2 had 3G in my local area and the reply was yes it will work with data (Penrith area).

Get back to Penrith after 2 months into the contact, (My home address is in this area also) and surpise doesn't work, works everywhere around Penrith but not in the town itself.

At the moment I'm having to use a Vodafone sim (All the other providers offer 3G and have done for atleast 2 years) as I never use the O2 one since I need 3g to show my clients websites.

Is there any legal way I can get out of the contact early? (8 months into 24 month contact) since I was told an offered service that isn't avalible.

[perksie]

Well they do give you 14 days to check out the service, so I don't think there's much you can do, especially after 8 months.

The coverage checker clearly shows 2G only in that area:

http://www.o2.co.uk/coveragechecker

[jonsie]

I doubt very much your chances of getting out of your contract as you have had it for 8 months. As perksie says, the coverage checker does not mislead you at all.

Not too sure how you could dispute what you were told by the O2 store. I do sympathise with you but all you can do is put your case to O2 via an official complaint and take it from there.

http://bit.ly/JHlnRl