Re: O2 mobile fails to connect at London Undergrou... - Page 2

Anonymous · ‎20-04-2016

I've asked at three local London O2 outlets why my mobile no longer connects to Virgin Media WiFi at the tube stations and no one has a clue. It used to connect but now won't.

I'm on PAYG and I've topped up very recently. My friend has the same issue, so its not just me then.

see http://www.o2.co.uk/connectivity/wifi-london-underground

Yes O2 WiFi is installed and my mobile is registered to use it.

Anyone else have this problem?

jonsie · ‎20-04-2016

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎21-04-2016

OK guys I'll raise this with the team to see if there are any ongoing issues that would cause this. I'll update this thread with any news.

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Anonymous · ‎21-04-2016

Thanks for the replies and suggested fix, but none of this works.

This problem for us started over 2 weeks ago (before 7th April) and O2 have been next to useless both on the Live Chat and in the shops - I've visited 4 of the local shops and no one has been able to fix this. The Live Chat operatives don't seem to understand the fault is in the system, not on our phones, as earlier it was working for us like clockwork.

The error we are getting when we try to connect at a Tube Station is ...

"Sorry, we're having problems ay the moment. We're working on it, so have another go later"

I even went back to my old phone (Sony Xperia U) to see if that would work. After another O2 WiFi forget and reset episode in the shop the same error message above persists.

This has nothing to do with not topping up as we've just done that to be on the safe side.

MI5 · ‎21-04-2016

We need to wait for @Martin_O2 to update us I guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-04-2016

No help but these problems tend to fix themselves and we are none the wiser to what the problem was initially. ..

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-04-2016

Black magic....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎25-04-2016

Hi @Anonymous @Anonymous I have sent you both a private message about this issue so please get back to me when you can.

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→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

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Anonymous · ‎25-04-2016

I also have this problem and whatever I try doesn't solve it. It's happened before then suddenly became mysteriously right, it really is black magic. Now thinking about leaving O2 as I use the underground a lot.

Martin-O2 · ‎25-04-2016

@Anonymous wrote:

I also have this problem and whatever I try doesn't solve it. It's happened before then suddenly became mysteriously right, it really is black magic. Now thinking about leaving O2 as I use the underground a lot.

I'll drop you a private message too @Anonymous just respond when you have time.

Cheers!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎04-05-2016

Hi,

Am having the same issue. It was working fine till around a month ago. We I connect I'm redirected to the O2 login page, but am getting a certificate error saying the certificate isn't from a trusted authority. Could this be because Android have dropped support for the Symantec root certificate?

http://www.zdnet.com/article/google-strips-chrome-android-trust-for-symantec-root-certificate/

O2

O2 mobile fails to connect at London Underground stations using VM WiFi