Yes and No. My problems have been solved, but the solutions have created more problems... I blame the system though. My situation was meant to be simple but has turned into a right mess, so I'm going in store now as I can't be bothered typing out the story again and again... Your problem seems to focus on a connection, and useless responses, maybe they don't know how to help you, or you're not clear about what you want. Try making a clear-cut question for them.
