O2 just texted me at 2:30AM!

DontTextAt230am · ‎19-03-2024

This is not accceptable.

madasaf1sh · ‎19-03-2024

These are automated messages, so your option is to turn off marketing and billing texts in myo2...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

DontTextAt230am · ‎19-03-2024

Thank you for your reply.

I clicked on Contact Us and it took me to this Community Forum. I thought it would be manned by an O2 moderator.

The billing texts are handy to receive, and this one was a billing text. Thanks.

Even though they are automated, they should be scheduled to be sent during the daytime. Do you know how I can contact Customer Services by email please?

Thank you

Enlli · ‎19-03-2024

You can't contact them by email

All ways to contact here

Guide: How to find help & contact O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎19-03-2024

There is no email for standard customer services @DontTextAt230am - the only departments are credit referrals and complaints as far as I can remember.

If you don't want to speak to someone you could use social media?

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Enlli · ‎19-03-2024

If you set up Do Not Disturb on you phone to switch on and off at pre determined times, end of problem

Mine is set to only allow notifications from people in my contact list

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

DontTextAt230am · ‎19-03-2024

@Enlli that's great thank you!

DontTextAt230am · ‎19-03-2024

Great thanks for your help! @gmarkj