O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[Anonymous]

Had to marvel at the unbiased account in post # 25

.. try being on-line for 1 hour 47 minutes (last Friday),

or a speedy 61 minutes (Tuesday night).. ".. too shabby" ?  

[MI5]

The good and the bad reported here exactly as I find, including the appalling 4G speed in central Liverpool. To get through on the phone quickly press 2 then 0 if you are calling from your own phone......

[Anonymous]

On-line Richard, on-line .. and my own replacement phone - sent from the O2 Repair Shop was in their own words "goosed" (I had to phone from a friend's phone, as mine appreared to be "goosed" indeed)

[MI5]

Ah, yes, I remember you now.... Press 1 if you're not calling from your own phone
Some people seem to have more luck with Live Chat than others do and I'm sure I'll get frustrated with them one day, but up to now they've been great

[Anonymous]

Press nothing on a "goosed" phone the Repair Shop sent out and died same day..

(well you can press keys, but there's no life, not as we know it.. use it as a torch maybe?)

On-line they are very good at one thing, typing "I am sorry to hear this", and switching you from Chat to Repairs to Manager to Repairs to Chat etc ..

.. 02 "we are sorry to hear this"

 - maybe a new tag-line to replace "be more dog" ?

[perksie]

You seem to be jumping threads now, can you keep to your own please?

[Anonymous]

Aren't you allowed to post on other threads?

[Anonymous]

Is it a post-count hierarchy thing, or staff rule thing perhaps?

Most forums are happy if you share comments & experiences on other's threads..

[MI5]

You can post where ever you like but it helps to stay on topic and relevant within the thread you are posting on.....
You can call O2 from another O2 phone (not your own) but you need to press 1 first, which is what I was trying to explain, if you're interested ??

[Anonymous]

Glad I can post wherever I like. That's nice.