O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[viridis]

I believe my words to cpw with the z1 were
" can you ring up the repair centre and ask the technician to speak to me and tell me how a software alteration and Re flashing of the firmware will fix a manufacturing defect?"

[MI5]

I'm at the same point - tbh it's worse since the 4.3 update (which I've flashed and repaired myself using PCC and SUS), but thinking about it now, sometimes it would lag quite badly when doing stuff on 4.1.2.
I'm hoping they read my nice letter detailing all the problems (with step by step guides on how to reproduce them) and check it out properly this time - Then I'll sell it !!

[MI5]

So I get a text this morning to call the O2 repairs team about my phone.

So, I call and guess what they want to know........ "What's wrong with your phone, Sir ?" 

[jonsie]

You hid the letter....?

Maybe reading problems!

[Cleoriff]

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@MI5 wrote:

So I get a text this morning to call the O2 repairs team about my phone.

So, I call and guess what they want to know........ "What's wrong with your phone, Sir ?" 

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And you said??? Or is it unprintable??

[MI5]

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@Cleoriff wrote:

And you said??? Or is it unprintable??

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Probably best I don't repeat that on here

Apparently is going for a "high level investigation" which is O2 speak for "we've no idea what's up with it" 

[Cleoriff]

H

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@MI5 wrote:

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Probably best I don't repeat that on here

Apparently is going for a "high level investigation" which is O2 speak for "we've no idea what's up with it" 

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....So you are suggesting they are unable to read your explicit instructions/suggestions/guide?

[MI5]

I'm suggesting it's easy to see how people can get frustrated

[Cleoriff]

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@MI5 wrote:
I'm suggesting it's easy to see how people can get frustrated

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*coughs* ....Wow...diplomacy IS one of your outstanding skills then?

Apologies...back on topic

[Anonymous]

Why oh why did Samsung have SO many problems with the S3?

My own experience of o2 repairs. ..... Well. They fixed my phone but didn't say how.
They sent me a poor quality photocopy to say they had fixed it.

Upon further investigation from higher level complaints all they did was flash the software (I could have done that) and it came back worse. (S4)