Re: O2 from an Unbiased Customer Perspective - My ...

MI5 · ‎16-10-2013

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎16-10-2013

My word, a complete change in way of life. A great idea but I fear you may need counselling before you reach the end of your diary!:smileyhappy:

Looking forward to the journey.

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Toby · ‎16-10-2013

jonsie wrote:
Looking forward to the journey.

Seconded

I'm eager to hear your results MI5

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MI5 · ‎16-10-2013

Look at it as "therapy".... I will still have my other phones to play with

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-10-2013

Awaiting with anticipation.

MI5 · ‎16-10-2013

Well I think I've decided it will be an Xperia SP, so just need to get the time to go into a store and have a feel before I take the plunge

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-10-2013

How many pay monthly contracts do you have running ?

MI5 · ‎16-10-2013

One at the moment (Simplicity SIMO).
EE is work paid contract.
Three & GG are PAYG......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-10-2013

Cool.

I bet you sound like an orchestra going off if all those rang at the same time !

MI5 · ‎16-10-2013

Only when my kids are at home

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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O2 from an Unbiased Customer Perspective - My Online Diary