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O2 diabolical customer service

SimonW
Level 1: Joiner
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I have been scammed due to my details and passwords being leaked by O2. Despite dozens of phone calls to customer services all round the world over the past 4 months I have not had my billing issues resolved. The customer fraud team have not contacted me in 4 months either. The service from O2 has been absolutely  appalling. I have wasted so many hours hanging in the phone and waiting for them to contact me. I have had no explanation from O2 how my details got passed in to fraudsters in India. After 20 years its Time to leave this dreadful organisation.

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Bambino
Level 84: Resplendent
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I will tag an online account advisor. @O2Emma can you please assist @SimonW?

I DO NOT WORK FOR O2



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O2Emma
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Hi @Bambino I will pick it up thanks.

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O2Emma
Former Staff
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Hi @SimonW I will send you a private message so I can look into this for you.

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