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O2 customer details being leaked???

Anonymous
Not applicable

Hi,

I received the below email which is almost certainly a phishing attack, given the real email address it came from and the URL behind the "HERE" link. Did anyone else get this? It is scary that they got hold of my name, email address, phone number and even date of birth and now they want my password too.

From: noreply@o2mail.co.uk <test@sipav.org>
Date: 30 December 2014 8:23:39 pm GMT
To: "mr Xxxxx Xxxxx" <xxxxx@yahoo.co.uk>
Subject: mr Xxxxx Xxxxx - Your account for mobile number (07xxxxxxxxx) requires immediate attention - 30 Dec 2014

This e-mail was sent to xxxxx@yahoo.co.uk by O2.

Hello mr Xxxxx Xxxxx,
Your O2 account requires your immediate attention.
We can see that you've recently paid your monthly bill and we request that your information is validated before we can finalize your balance.

Please confirm that the information displayed below is correct:

Name: mr Xxxxx Xxxxx
Date of Birth: dd/MM/yyyy
Mobile Number: 07xxxxxxxxx
Current Plan: Pay Monthly mobile

You must now click here HERE (xxxxx) to verify your O2 account.
Please note, if you fail to validate your account with us your services may be suspended.
Regards
The O2 Team

Sorry, but we can't write back to you from this address, so please do not reply.

This email is sent from Telefonica UK Limited
Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX
Registered number: 1743099

Message 1 of 61
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Anonymous
Not applicable
If I we're o2 I would have closed access to MyO2 until they could control it. I fully appreciate people would have complained but it would have been better than leaving customers open to fraud.

Message 21 of 61
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Anonymous
Not applicable
So do we know if it's a phishing attempt or a virus attack?
Message 22 of 61
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MI5
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We've not been told anything, yet.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 23 of 61
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Cleoriff
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Honestly.... it really is ok to say do not click on the link.....most of us know that...there are equally as many that wont.know its a scam

We are hearing from people who have thought to come to the forum...what about the untold numbers who haven't posted here? I suspect there are going to be a lot of folk who are totally ripped off with this..:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 24 of 61
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Anonymous
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And this is o2's official response on twitter. Guiding people to a report from January 2013. O2 really don't care.

http://news.o2.co.uk/2013/01/09/fraudsters-making-social-media-an-antisocial-place/?utm_campaign=eng...
Message 25 of 61
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Cleoriff
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@Anonymous wrote:
And this is o2's official response on twitter. Guiding people to a report from January 2013. O2 really don't care.

http://news.o2.co.uk/2013/01/09/fraudsters-making-social-media-an-antisocial-place/?utm_campaign=engagor&utm_content=engagor_MjY2ODAwMA%3D%3D&utm_medium=social&utm_source=twitter

I will reply to this also Nick. It's appalling. Have they no idea that this is a lot worse than the one in January 2013....Its as if we are the first to hear about it...Oh let me think about that...We probably are

Veritas Numquam Perit

Girl in a jacket
Message 26 of 61
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Anonymous
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As @jonsie and others have said, we are the proactive side of o2.
Message 27 of 61
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MI5
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@Anonymous wrote:
And this is o2's official response on twitter. Guiding people to a report from January 2013. O2 really don't care.

http://news.o2.co.uk/2013/01/09/fraudsters-making-social-media-an-antisocial-place/?utm_campaign=engagor&utm_content=engagor_MjY2ODAwMA%3D%3D&utm_medium=social&utm_source=twitter

Typical !!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 28 of 61
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jonsie
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The very least they should do in light of the current wave of phishing emails, is to post a warning on the website. Not hard is it?? They, however, just prefer to bury their head in the sand whilst people are being taken to the cleaners by these shysters.

Message 29 of 61
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Anonymous
Not applicable

I also got this email and the day before that the same request via SMS from 02UK, noticed the 0 instead of an O.

 

It looks phishy obviously, but to have all that info, makes it look plausible. I went direct to the O2 website to check all was OK and it was. I copied the link and pasted it into Google, which led me to this thread.

 

Message 30 of 61
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