O2 are theives

[Mumandlala]

I topped my autistic daughters phone on the 10th Jan with £30 for the big bundle. We received a text to say it was done. Somehow something happened and it changed to a £20 bundle after I bought the £30 one. She's had no calls, data or texts as its saying she needs to top up. I called customer service who were absolutely disgusting with me and told me they didn't care my daughter is autistic and I'd have to top up again even though i paid for the £30 bundle and she's not used it!! 

I will be making a formal complaint to the ombudsman over this theft and the diabolical "customer service" I will also be going back to Vodafone on all our mobile phones! 

[Cleoriff]

@Mumandlala 

I'll ask @megjess to have a look at her account tomorrow. She's on at 8am and will be sending you a private message to get more info from you.

Hopefully it will be sorted tomorrow.

[megjess]

thank you for the tag @Cleoriff 

I have private messaged @Mumandlala  to  get the issue  resolved 

thanks

Megan 

[Cleoriff]

@megjess  It states on the rota here that you were on Duty at 8am?

https://community.o2.co.uk/t5/O2-Gurus/Account-advisors-daily-rota/m-p/1376268#M3578 

However, thanks for your assistance.😉

[megjess]

yes @Cleoriff  I did contact the customer 8.00 am this Moring via private messaged but forgot to repose to the post on community my apologies

thanks Megan