O2 - You're so FRUSTRATING!

[Mark_1980]

Sorry, but I need to rant.

I ordered an iPad Air 2 from the O2 website yesterday. I selected to collect it from my local store.

I placed the order, and was told that the iPad would be available for collection from Friday 31 July.

I passed the credit check, and received my order confirmation (again stating that the iPad could be collected on Friday 31 July).

I missed a call from O2 earlier, so I called them back. The CS Advisor put me on hold while she checked my order and then came back to me to say that the iPad was OUT OF STOCK (despite me having received an email confirmed that I could collect it on Friday 31 July)..

Seriously O2, you're ordering process is majorly flawed. Why confirm to someone that they can collect their order on a certain date when it's not even in stock..??

So, I've now cancelled the order. O2 have lost £804 in contract revenue and I'm going elsewhere. Grrrrr!

[Cleoriff]

I hope you get this resolved. We are now frequently advising customers to go intore and walk out with a device

Either goods not being in stock or failure by UK mail makes buying instore a much better option

Let us know how you get on please...:smileywink:

[Anonymous]

Hi,

So I woke up early this mornign and had a text from UK mail stating they would deliver my parcel between 1pm and 5pm. Well, apparently 12 is between 1 and 5 according to UK mail because that's when they showed up...

In any case, I've got my delivery which is what matters but I found the whole process quite shambolic! I'll keep an eye on whether I refunded for the next day delivery fee. Again, it's not about the £4 but a question of principles. If I pay for a service that ends up not being provided, I should get my money back!

thanks for your help and advice

Have a good weekend

[Cleoriff]

So glad you got it @Anonymous

Yes you should get the £4 refunded...as you say it isnt the money...it's the principle

[viridis]

Ukmail really are terrible,
Got my next day item on the third day thanks to "rerouting" issues.
Never had this problem with dpd

[jonsie]

Let's hope there is no delay recrediting the account with the delivery charge. As said, it's the principle...

[viridis]

Absolutely, you pay for priority and they failed to stick to the terms. Full refund of delivery charge.

[Peanut]

I know it's probably a bit late to be posting this, but just to let you know. Your contract doesn't start until you device has been despatched to you. You bill won't be generated until about 4 days after that and doesn't come out of you bank for aproximately another 14 days. However, if there was an upfront fee to pay for the device, that needs to be paid straight away but if you change your mind, just call Customer Service (202 free) for a refund. There shouldn't be a problem. I didn't see any mention of an upfront fee though.

[Cleoriff]

Hi @Peanut I think @Anonymous was more annoyed that they had paid an additional £4.00 for next day delivery which never happened. O2 should really start using a different courier service to UK Mail...because their record for delivery when expected is absolutely appalling.....:smileywink:

[MI5]

Actually the contract starts immediately and usually if you call cs they will refund the day or so the phone was in transit to you.

[jonsie]

Many people were paying for an iphone 4-6 weeks before they received it though a call to customer service got the charges refunded. Still, it shouldn't happen in my opinion, indeed I think that quite apart from having the £4 delivery charge refunded @Mark_1980 should receive a goodwill gesture from O2 for the inconvenience.