The service I have had from O2 the last few months has been awful.
The last few months my signal at home and work is no existent.
Ive contacted all the support people and later the high up complaints team.
And basicly it comes to this, The mast by my home and work is broken, they dont have the part needed to fix it and dont know how long it is going to take to find. Could be months
They admit its there fault but when I ask to cancel my contract I get told "we dont cancel contracts under these circumstances"
Well what circumstances do you cancel for as my phone is un-usable. Dont tell me to use your TU App as that seems to be made by a 5 year old and I cant use Wi-Fi at work
This company is a joke and I will be doing everything I can to let the world know how rubbish they are.
Trading standards state - If you have a poor mobile signal at home you have rights under the Sale of Goods and Services Act. It says that if there is no mobile signal in your area and you are constantly losing service, you may be able to terminate the contract for non-performance.
I have quoted this to O2 but every time it gets ignored.
Trading standars here I come.
