O2 Travel

[Anonymous]

Though I have always preferred the o2 network to the rest I'm becoming very close to changing myself and my family over to another.

after trying to get rid of o2 Travel for the past 3 years now once again today they have insisted that they have removed o2 Travel from my account ....once more( I got rid of it also last week) but apparently still it remained until today when I was dealt with by a very rude operator. Every time I go abroad I come back to a large bill, but only through them charging me every day for this Travel bolt on which runs out at £1.66 each day, and each day I maybe send two texts so I don't need o2 Travel, but they insist on putting it on...or not removing it...AGAIN. So another big bill, I read this morning how these phone companies are ripping folk off...now I can understand why. Never thought that o2 would be one of them...very disappointed.

[MI5]

You can check if it is active as a bolt on in your Myo2 http://www.o2.co.uk/myo2
Some customers can also remove it there but if you can't you will need to keep chasing customer service.
It can take up to 24 hours to change though.

[jonsie]

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@MI5 wrote:
You can check if it is active as a bolt on in your Myo2 http://www.o2.co.uk/myo2
Some customers can also remove it there but if you can't you will need to keep chasing customer service.
It can take up to 24 hours to change though.

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I would use live chat on the complaint link. They removed mine for me straight away. My bolt ons now look like this in My O2 :

Notice...standard rates in Europe....also covers me here where it's £4.99 per day.

http://www.o2.co.uk/how-to-complain

[madasaf1sh]

By any chance have you followed the instructions here:

If you're already signed up for O2 Travel and feel it isn't the right service for your usage needs abroad, you can opt out at any time by texting NOTRAVEL to 23336 or you can remove the O2 Travel Bolt On in My O2.

Also have you upgraded recently, as when I did one of my lines they put it on without even asking...

[Cleoriff]

I have just checked this out. You can't remove bolt ons via My O2. You can only add them or view them.

Also looking at the info Toby sent us a few days ago there is no option to remove bolt ons via My O2

[MI5]

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@Cleoriff wrote:

I have just checked this out. You can't remove bolt ons via My O2. You can only add them or view them.

Also looking at the info Toby sent us a few days ago there is no option to remove bolt ons via My O2

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Yet O2 state:

If you're already with O2, you can manage your Bolt Ons in My O2.

What is O2's definition of "manage"?

https://www.o2.co.uk/shop/tariffs/bolt-ons

[Cleoriff]

Obviously view or add.? I think it's changed actually as I always thought you could remove.

Try it yourself Rich. I honestly can't remove any of mine.

Also as I said ...according to that list Toby sent us it only says View or Add

[MI5]

Yeah, you are right.
You used to be able to (and I have done) but not now.
ps. Definition of "manage"
manage verb (CONTROL)​
:to be responsible for controlling or organizing someone or something, especially a business or employees:

[Cleoriff]

So now it's either ring O2 or text NoTravel.....

[jonsie]

I reported a couple of months ago that there was no option in My O2 to remove the travel bolt on which is why I used live chat, despite assurances that you could remove it yourself.