O2 Travel

[Anonymous]

I was in southern Cyprus for 10 days and expected my O2 travel to kick in. Not so because according to O2 systems I was in Northern Cyprus. Instead of an extra £10.00 on my next bill I got a shock when I found out that my call charges when in Cyprus exceed £85.00. I raised this as a complaint and they are investigating. If I can't get this sorted I will be looking for another provider. Has anyone else experienced this?

[Anonymous]

Good news, checked my account today and charges have reduced from £87 to £8, which is what I thought it would be. Thanks for all your comments, I knew I hadn't done anything wrong.

[Anonymous]

...and also well done and thanks to O2 for dealing with this so quickly.

[Cleoriff]

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@Anonymous wrote:
Good news, checked my account today and charges have reduced from £87 to £8, which is what I thought it would be. Thanks for all your comments, I knew I hadn't done anything wrong.

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That is good news @Anonymous  Well done. Thanks for updating your thread. It will help others in a similar situation

[Anonymous]

A good reasonable outcome @Anonymous . 😄

[jonsie]

Really pleased for you. Excellent!