O2 Shop assistant very unhelpful

[Anonymous]

We've just visited the O2 shop in Chelmsford and found the assistant very condescending and unhelpful. As an O2 customer with 3 handsets (2 of which are soon up for renewal), I expected some courtesy and whilst he may not have been able to help me, just to have some sympathy with my problem would have been nice. I'll be looking at other providers going forward....

[MI5]

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@jonsie wrote:

Presumably locked to the first Sim then. CPW?

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That would be my guess too......

[Anonymous]

From the unlocking link from O2.

"We won't be unlocking iPhone 6 or iPhone 6 Plus for a while. We're prioritising our stock of these devices for customers who want to use them on the O2 network. The exception to this will be O2 Refresh customers who've completely paid off their Device Plan in full - we will therefore allow iPhone 6 and iPhone 6 Plus to be unlocked"

[Cleoriff]

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@MI5 wrote:
It wasn't purchased from O2.

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Thank you

[Anonymous]

Sounds like the iPhone is locked to another network that isn't O2.
If so, you need to contact that network and request that they unlock it, so it will accept an O2/another network's sim.
O2 cannot unlock an iPhone which is locked to a different network.
Additionally, if you purchased the phone second hand, you may find that the original owner needs to request that it is unlocked.
Good luck

[Anonymous]

We know the iPhone is locked to O2.

Last time I asked about the parameters on unlocking this is what was provided.

"IPhone

If the handset has been purchased from O2 (voice, online, retail)



All handsets can be unlatched free of charge.

If the customer is still within contract, they must honour the remainder of their term.

The handset should have been used on the O2 network before it can be unlatched

Pay Monthly Iphone

If the phone has not yet been used on the O2 network, it cannot be unlocked by O2

If the customer is using an iPhone purchased from O2, Apple, CPW for use on O2: devices purchased from Orange, Vodafone, T-Mobile, Tesco or any foreign networks will not be unlocked.

The Phone must be activated on iTunes, non-activated iPhones cannot be unlocked

The Iphone will be unlocked FOC

Pay & Go Non IPhone

Pay & Go can only unlatch a handset after it has been active on the O2 Network for 12 Months.

Was the handset purchased from O2, or a 3rd party?

3rd party

If the customer has had their handset for 12 months, the phone can be unlatched at a cost of £15.

Was the handset purchased from O2, or a 3rd party?
O2

If the customer has had their handset for 12 months, the phone can be unlatched at a cost of £15.

Pay & Go IPhone

If the iPhone was purchased from O2, Apple, CPW or Phones 4u not for use on O2, O2 is unable to unlock their iPhone.

If the iPhone was purchased from O2, Apple, CPW or Phones 4u for use on O2, the phone will need to have been used against the customers number.

There is a charge of £15 to unlock the iPhone

Bars

Unlatching codes will not be provided if there are any active bars on the account

Can I unlatch while abroad?

Yes, the only condition is the customer must have both the O2 active SIM and another network active SIM with them to perform unlatching."

So I see no reason why after filling out the unlock form and paying the £15 that they won't unlatch after following the steps.

Unless it's an iPhone 6 or 6 plus as O2 don't currently offer that on Payg Yet.

[MI5]

No need to pay £15 if an O2 contract sim can be used in the phone either.

[Anonymous]

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@Anonymous wrote:
From the unlocking link from O2.

"We won't be unlocking iPhone 6 or iPhone 6 Plus for a while. We're prioritising our stock of these devices for customers who want to use them on the O2 network. The exception to this will be O2 Refresh customers who've completely paid off their Device Plan in full - we will therefore allow iPhone 6 and iPhone 6 Plus to be unlocked"

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Oh dear...  very bad news for some people

[MI5]

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@Anonymous wrote:

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@Anonymous wrote:
From the unlocking link from O2.

"We won't be unlocking iPhone 6 or iPhone 6 Plus for a while. We're prioritising our stock of these devices for customers who want to use them on the O2 network. The exception to this will be O2 Refresh customers who've completely paid off their Device Plan in full - we will therefore allow iPhone 6 and iPhone 6 Plus to be unlocked"

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Oh dear...  very bad news for some people

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Standard practice for o2 on all new iPhone launches.

[jonsie]

Seems to be last thing on people's minds when purchasing.....

[Cleoriff]

I do hope the OP comes back to read all the helpful advice given