O2 Shop assistant very unhelpful

on 15-11-2014 11:51
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on 15-11-2014 11:51
We've just visited the O2 shop in Chelmsford and found the assistant very condescending and unhelpful. As an O2 customer with 3 handsets (2 of which are soon up for renewal), I expected some courtesy and whilst he may not have been able to help me, just to have some sympathy with my problem would have been nice. I'll be looking at other providers going forward....
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15-11-2014 12:30 - edited 15-11-2014 12:32
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15-11-2014 12:30 - edited 15-11-2014 12:32
The earlier versions of iPhone is unlock able straight away.
If it's the 6 or 6 plus you have to pay off the handset plan on the refresh tariff before they will unlock.
Help link http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network
If the iPhone is locked to another network you'll need to follow that networks t&c for unlocking.
Apple won't unlock an iPhone that's currently locked to a network.
Ref bad service I would of asked to speak to the manager of the shop.
However some are not comfortable with face to face confrontation so either speak to O2 Customer Services. 202 for Contract. 4445 for PAYG and or send your thoughts to the complaint team using the link at the foot of the forum Page.
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15-11-2014 11:58 - edited 15-11-2014 11:59
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15-11-2014 11:58 - edited 15-11-2014 11:59
Hi @Anonymous
Sad experience for you then? is there anything we can help you with on here?
We are all customers like yourself...but if we can help ..we will:smileywink:
Veritas Numquam Perit
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on 15-11-2014 12:00
What problem are you having? Maybe members here can help.
Or if it's more account related they can certainly point you in the right direction to get your issues sorted.
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on 15-11-2014 12:09
Thank you! We bought a sim free unlocked phone and put an O2 sim in. We're now looking to change providers but the phone is locked and I don't know how to go about getting it unlocked. I've tried the O2 form online but o2 are saying that is Apple that are not allowing it. Do you know where do I go from there? Any help would be greatly appreciated!
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15-11-2014 12:16 - edited 15-11-2014 12:18
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15-11-2014 12:16 - edited 15-11-2014 12:18
Have you got a new iPhone 6? If so...they can't be unlocked for 6 months as I understand it....?
Its difficult to advise further without knowing what phone...where you purchased it from.. and how old is the phone?....
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15-11-2014 12:30 - edited 15-11-2014 12:32
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15-11-2014 12:30 - edited 15-11-2014 12:32
The earlier versions of iPhone is unlock able straight away.
If it's the 6 or 6 plus you have to pay off the handset plan on the refresh tariff before they will unlock.
Help link http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network
If the iPhone is locked to another network you'll need to follow that networks t&c for unlocking.
Apple won't unlock an iPhone that's currently locked to a network.
Ref bad service I would of asked to speak to the manager of the shop.
However some are not comfortable with face to face confrontation so either speak to O2 Customer Services. 202 for Contract. 4445 for PAYG and or send your thoughts to the complaint team using the link at the foot of the forum Page.
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on 15-11-2014 13:29
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on 15-11-2014 13:29
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-11-2014 13:39
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on 15-11-2014 13:39
@MI5 wrote:
The unlock process is here, as you bought your iPhone from elsewhere O2 should unlock it regardless of model http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
Unless it's the iPhone 6 ? @MI5 I thought that was 6 months?
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on 15-11-2014 13:40
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on 15-11-2014 13:40
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-11-2014 13:49
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on 15-11-2014 13:49
Presumably locked to the first Sim then. CPW?

