O2 are the second worst mobile phone provider on the planet.
After three visits to the local high street shop,on each occassion to ask one question,when does my contract expire.I was asked initially for ID,passport or drivers licence.I explained my drivers licence is the old type with no photo.It would have to be my passport,according to the shop assistant most people carry their passports with them at all times!
On the second visit with my passport,I was asked to answer some security questions,the first one being what is my mothers maiden name.On answering I was told the answer was wrong.She was only my mother for fifty six years,its possible I got it wrong! They were prepared to let me answer a second security question.How much is my monthly phone bill? I pay by standing order therefore I explained I couldn't be 100% sure but around £25 .I was told this was wrong,£30 I said,no that was wrong.I was rtold it had to be within £5 of the latest bill.
I was then asked do you have your bank details,I said I have my debit card details,no we need the sort code and account no.By this point I had asked for the manager,unfortunately he was out of his depth and could not manage the situation.With steam pouring out my ears I told him I would walk to the nearest bank and bring back my bank details.Whilst at the bank I asked the teller for details of my latest payment to o2,£27:50 I was told.On returning to the shop I again asked for the manager and told him that the payment details I had provided him with were correct and that my mothers maiden name is what I said it was and that there was a problem with their system,he refused to take my bak details and asked me to leave the shop.I refused to leave until they answered my one question.They called security to have me escorted off the premises.
Today I phoned o2 to confirm I was leaving and that my contract was due to expire this month and that I will be stopping the standing order payment.I was told that they could not answer any specific question as their phone lines were down.I was told that If I cancelled the standing order there would be a balance due for the calls and collection proceedings would be started.I pointed out that this was a very aggressive attitude and surely I would be given an opportunity to pay the final balance.The operator hung up on me.
