Solved: Re: O2 Servic

Anonymous · ‎02-12-2016

Why has O2 got THE WORST customer service of any company. Can anyone get onto the chat to have a question answered or can anyone get through on the phone. Is there anyone left working at O2? Truely awful

Bambino · ‎02-12-2016

Seems to be the norm rather than the exception at the moment @Anonymous. If you want to lodge a formal complaint, follow this link: http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

MI5 · ‎02-12-2016

You have us if it's not specifically account related, but yes, we know contacting CS is pretty much impossible at the mo........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-12-2016

And after 45 minutes on the phone waiting for some response I had to give up. Well done 02

Bambino · ‎02-12-2016

Seems to be the norm rather than the exception at the moment @Anonymous. If you want to lodge a formal complaint, follow this link: http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

Anonymous · ‎02-12-2016

Thanks, have done that. I think more people should, not that it will do any good probably!!

Cleoriff · ‎02-12-2016

@Anonymous wrote:
Thanks, have done that. I think more people should, not that it will do any good probably!!

We certainly advise more people to complain about poor service @Anonymous. As you say the more that follow that route, hopefully it will improve...

Veritas Numquam Perit

jonsie · ‎02-12-2016

Leading up to Christmas you just know it's going to get worse too!

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS