You dont get anything - Nothing! And theres no-one you can complain to!
I was referred to O2 by a friend on the 7th July, I took out a 12 month contract and it went live on the 9th, its now the 29th and I have heard absolutely nothing. I know it takes some time for the vouchers to be sent but I havent even had a confirmation email that I will be getting them and to wait or anything - and neither has the friend that referred me
I have made countless calls to O2 customer servces and wrote to O2 using the refer a friend enquiry form
https://www.refero2.co.uk/widget/enquiries/Default.aspx?key=8ABDD90B-5EB7-4691-9A35-A29C6586B08F&
All you get from customer service is NOTHING, they dont know anything about it and dont offer even a smidge of help. They say its online only and they cannot help with it
Luckily, there is an online enquiry for for the people that do deal with it though. UNFORTUNATELY... The enquiry form is never replied to apart form a system generated email saying we will be back to you in 5 days and you never hear anything again
To make things worse I referred 1 of my friends to O2 promising them they would receive vouchers and they have recently signed up to a 12 month contract as well
This is an absolute joke and a scam by O2. You cant speak to anyone to complain and the people you can contact via an enquiry form either never reply or, more likely, dont exist
ASBOLUTELY DISGUSTING SERVICE AND A TOTAL SCAM
