O2 REFER A FRIEND IS A COMPLETE SCAM

[Anonymous]

You dont get anything - Nothing! And theres no-one you can complain to!

I was referred to O2 by a friend on the 7th July, I took out a 12 month contract and it went live on the 9th, its now the 29th and I have heard absolutely nothing. I know it takes some time for the vouchers to be sent but I havent even had a confirmation email that I will be getting them and to wait or anything - and neither has the friend that referred me

I have made countless calls to O2 customer servces and wrote to O2 using the refer a friend enquiry form

https://www.refero2.co.uk/widget/enquiries/Default.aspx?key=8ABDD90B-5EB7-4691-9A35-A29C6586B08F&

All you get from customer service is NOTHING, they dont know anything about it and dont offer even a smidge of help. They say its online only and they cannot help with it

Luckily, there is an online enquiry for for the people that do deal with it though. UNFORTUNATELY... The enquiry form is never replied to apart form a system generated email saying we will be back to you in 5 days and you never hear anything again

To make things worse I referred 1 of my friends to O2 promising them they would receive vouchers and they have recently signed up to a 12 month contract as well

This is an absolute joke and a scam by O2. You cant speak to anyone to complain and the people you can contact via an enquiry form either never reply or, more likely, dont exist

ASBOLUTELY DISGUSTING SERVICE AND A TOTAL SCAM

[Anonymous]

Hi

Perhaps if you private message Toby who is O2 site staff herehttp://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444 or @Anonymous

Or complete the complaints form here http://www.o2.co.uk/how-to-complain/complain

[Anonymous]

Thanks, Ive messaged Toby. I'll give the complaints a shot too but im pretty sick of this atm it should be simple and straight forward or even simple and straight forward to sort out if theres a probelm, but it really isnt, its anything but... its totally frustrating and annoying

And all for helping O2 out and bringing in more customers. Disgraceful

[jonsie]

see other thread

[Anonymous]

Thanks for the great information...but.... which thread???

You mean this one: http://community.o2.co.uk/t5/Welcome-News/O2-Refer-a-Friend/td-p/584188

Seen it, no use

[Anonymous]

@Anonymous said "Thanks, Ive messaged Toby. I'll give the complaints a shot too but im pretty sick of this atm it should be simple and straight forward or even simple and straight forward to sort out if theres a probelm, but it really isnt, its anything but... its totally frustrating and annoying"

Appreciate your frustration.

Good luck and perhaps let us know how you get on.

[Anonymous]

Yeah sure

[Anonymous]

Hope it gets sorted quickly for you hopefully Toby can help

[Anonymous]

same here, been with them over a month and heard nothing, it was astruggle to get anyone i spoke to when joining to even acknowledge the refer a friend scheme(scam) and we didnt get any conformation that we would actually get anything . . . and we haven't...

[Toby]

Hi Aaron,

I have answered your PM