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Anonymous · ‎09-02-2015

Wake up today morning, planning to go to outside to top up my gas meeter and electr. and buy some stuff for home, food etc. checking my internet banking accaunt, what i see there? O2 charged me two times first time 26 JAN because i cancell my agreement with them,because of POOR network.Thats ok. and they charged again on 9 FEB, today! So, im sitting at home without gas without food without electricity. Contact with them, they told me its a mistake,so i need to wait 5-10 working days to get my money back! What i should do? Is it fear?

MI5 · ‎09-02-2015

Under the DD Indemnity guarantee your bank can reverse the funds immediately.
Contact them and request it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2015

Im sorry to read of your experiences.

I hope the the credit back to your account happens as swiftly as possible.

Cleoriff · ‎09-02-2015

Hi @Slav

No it certainly isn't fair if this has occurred. I am not sure what else can be done to help though. It annoys me that it takes so long for O2 to refund money back into your account when they are so quick to take it out.

I could only suggest you ring them again and another advisor may be able to expedite this for you. Its a long shot but the only thing I can suggest sadly

Veritas Numquam Perit

Anonymous · ‎09-02-2015

i have minus on my accaunt. if bank will charge percents from me. i go straight to court!

Beenherebefore · ‎09-02-2015

Also speak to your bank.

As the money has been taken in error, they may be able to reverse the transactions if the error can be verified.

"My life is a facsimile of a sham"

Anonymous · ‎09-02-2015

If your bank charges you any fees then put that to customer services too. You may need to provide Bank Statements to show these charges.

MI5 · ‎09-02-2015

Under the DD Indemnity guarantee your bank can reverse the funds immediately.
Contact them and request it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-02-2015

Speak to a manager and demand that they expediate the payment. It can be done but you need to insist. As said, also speak to your bank. If you incur charges make a complaint and enclose a statement of the charges.

How to complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎11-02-2015

@MI5 wrote:
Under the DD Indemnity guarantee your bank can reverse the funds immediately.
Contact them and request it.

Hi @Anonymous

This seems to me the easiest way to proceed and to get the funds back.

Here the link to their website: https://gocardless.com/direct-debit/guarantee/

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O2 NICE WORK!!!!!!!!